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Guide Protection

If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email with an approval or for more information if necessary.

 

Returns

  • Our policy lasts 30 days. If 30 days have gone by since you purchased your order, unfortunately we can’t offer you a refund or exchange.
  • If the return/exchange does not pass inspection, it will be mailed back to you.
  • Please return the item in the condition it was packaged and sent with original packaging. If there is damage to the package, box or bottles the return is subject to DENIAL
  • All items must be unused.
  • Original tags must be attached.
  • Items covered in animal/human hair will NOT be accepted.
  • Items that smell like smoke cannot be accepted.
  • It may take up to 7 -10 business days for returns to be processed.
  • ALL items on SALE are final. No refunds, returns or exchanges allowed. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 - 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@esntls.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@santaluciafragrance.com and send your item to:

Estuniga, Inc.

132 32nd St, Floor 5

Brooklyn, NY 11232


Shipping
To return your product, you should mail your product to:

Estuniga, Inc.

132 32nd St, Floor 5

Brooklyn, NY 11232

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you refuse a package, the shipping will not be refunded. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.